CARM Tours and Transportation FAQ's

Cancun Airport shuttle and transfers frequently asked questions

How do we find our Cancun airport driver?

We have CARM staff at the Cancun airport to greet you. The CARM airport transportation staff will be holding a sign with your name and our CARM logo on it. Our staff is waiting OUTSIDE for you. If you have any problems locating your greeter, just call us at 407-284-1673 or local in Cancun 273-2970.

Who do I pay, how and when?

Payment in full is due at time of booking. We accept PayPal and credit cards securely online.

What if we can not find our driver or greeter?

Our staff is always there, but they may be helping others. Just look for your name on the sign and our logo.

Flight delays / cancellations / changes:

Call or email us. We need to know about any changes to your flight. You will have more updated info than we do here in Cancun

Do you have child seats?

Yes, you can request a baby car seat for your child. We have 3 sizes: infant, child, and booster seats.

Can you do other services such as taking us to a restaurant or to Walmart before going to our hotel?

Of course! Just email us your request and we will give you a quote. Walmart trip is an extra $30 for each hour or partial hour. Usually 1 hour is sufficient. Must be booked ahead of time.

Can you have drinks waiting for us in the vehicle?

We offer cold bottled water for $1 each. If you prefer beer or soda, the driver can stop at the convenience store outside the airport for you.

Do you take people to other cities or just Cancun?

We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don’t see your town.

What is the usual tip?

I like to tip the greeter at the airport $1 or $2. For the driver, I tip about like I do a waiter…make it a percentage of the total based on service. Tipping is a personal thing, you can tip as little or much as you want. This is just my suggestion.

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The Cancun Airport can be a zoo at times. Enjoy the peace of mind that comes with booking the most reliable airport transfers in Cancun.

With a confirmed reservation, all you have to do is exit the airport and look for the CARM logo and your name on the sign.

Information:

  • 100% Private transfers
  • Flight tracking
  • Airport meet & greet; look for the CARM logo and your name on the sign
  • Non-stop direct transfers
  • Prepay securely online with credit card or PayPal.
  • All vehicles are fully insured and authorized
  • Includes all taxes, fees, and parking
  • Prices are per VEHICLE, not per person

All Cancun airport transportation includes:

  • Private airport transportation…no waiting on others, no other hotel stops
  • We will track your flight and meet you right outside the airport terminal.
  • Our vehicles have AC and are fully insured and authorized by the Cancun Airport Authority
  • Price includes all taxes, fees and parking (tip not included)
  • Prices are per VEHICLE, not per person
  • You can add on COLD WATER for only $1 each and/or COLD BEER for only $2 each. We’ll have it in the vehicle for you. Available on Arrivals transfers only.

Hotel to hotel or other transfers… Not going to the airport or changing hotels? Email us for a quote here!

 

WHY BOOK WITH CARM? WHAT MAKES US SPECIAL?

We are the only website for airport transfers, tours, info, photos & videos owned and operated by American expats living in Cancun. We are available by phone, email or live chat everyday to help you plan your vacation. Our customer service is priority #1. We want to EARN your business for years to come. Just ask our customers! See our testimonials.

The Cancun Airport can be a chaotic, crazy swarm of people. We take the guess work out of your arrival to Cancun with detailed instructions on where to find the greeting representative that is tracking your flight and waiting to take you to your private vehicle.
Pay for your transportation securely online with your choice of credit card or PayPal.

CANCUN INTERNATIONAL AIRPORT TERMINAL 2

At Terminal 2 of the Cancun International Airport, when you exit the sliding glass doors, look to the right to see all the greeters.

Around the corner to the far right is the Meeting Point Cafe, and past that is the snack bar and shuttle that takes you to Terminal 3.

This is a great little air conditioned cafe, perfect for waiting on others to arrive.

CARM FAQ's - Frequently Asked Questions and Answers 7
Meeting Point Cafe at Terminal 2. As you exit Terminal 2, the cafe is all the way to the right.
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Be prepared for crowds of people at both terminals.
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If you are meeting people arriving to the other terminal, there is a free shuttle that goes between Terminal 2 & Terminal 3 every 15-20 minutes.
CARM FAQ's - Frequently Asked Questions and Answers 10
Both terminals have drink carts. This is nice on a hot day and a great way to start your vacation! However drinks are very expensive. You can now pre-order cold water or cold beer and the driver will have in in the van for you.

CANCUN AIRPORT TERMINAL 3

After you get you land and get your luggage, you will go through customs & immigration and then go all the way out the sliding glass doors. When you are fully OUTSIDE, walk straight ahead 100 meters (300 feet) and across the driveway. You will see a bunch of greeters holding signs. Your driver will be holding up the CARM logo and your name on the sign.

CARM FAQ's - Frequently Asked Questions and Answers 11

LOOK FOR THE CARM LOGO AND YOUR NAME ON THE SIGN.

CARM FAQ's - Frequently Asked Questions and Answers 12
As you exit terminal 3, you will see a bunch of greeters, all holding signs.

CARM FAQ's - Frequently Asked Questions and Answers 13
To the right is Air Margaritavilla snack shop. Feel free to buy a frosty beverage for the trip to the hotel.

CARM FAQ's - Frequently Asked Questions and Answers 14
If you have a long wait, you can order drinks or food served by Berry Hill.

Cancun Airport transportation FAQ’s

HOW DO WE FIND OUR DRIVER?

We have staff at the airport to greet you. They hold a sign with your name and our logo on it. Our staff is waiting OUTSIDE for you. If you have any problems locating your greeter, just call us at 407-284-1673 or local in Cancun 273-2970.


WHO DO I PAY, HOW AND WHEN?

At time of booking you can choose either credit card or PayPal to pay in full for your transportation. Price is total, not per person, and it includes flight tracking & airport greeting, parking, taxes & insurance. It does not include tip to the driver.


WHAT IF WE CAN NOT FIND OUR DRIVER OR GREETER?

Our staff is always there, but they may be helping others. Just look for your name on the sign and our logo.


FLIGHT DELAYS / CANCELLATIONS / CHANGES:

Call or email us. We need to know about any changes to your flight. You will have more updated info than we do here in Cancun


DO YOU HAVE CHILD SEATS?

Yes, you can request a baby car seat for your child, no charge. They are rated for up to 40 lbs. front-facing or 30 lbs rear-facing.


CAN YOU DO OTHER SERVICES SUCH AS TAKING US TO A RESTAURANT OR TO WAL-MART BEFORE GOING TO OUR HOTEL?

Of course! Just email us your request and we will give you a quote. Wal-mart trip is an extra $35 for 1 hour, which is usually sufficient time. This needs to be booked ahead of time.


CAN YOU HAVE DRINKS WAITING FOR US IN THE VEHICLE?

Yes, we offer cold bottled water for $1 each and cold beer for $2 each. You can add this onto your transfer order in the shopping cart.


DO YOU TAKE PEOPLE TO OTHER CITIES OR JUST CANCUN?

We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don’t see your town.


WHAT IS THE USUAL TIP?

I like to tip the driver about like I do a waiter…make it a percentage of the total based on service. Tipping is a personal thing, you can tip as little or much as you want. This is just my suggestion. Basically for Cancun hotels $5 to $10 is a good tip. IF you are traveling further into the Rivera Maya you might want to tip a little more. The drivers know they must earn any tips.

Cancun Airport Terminal 4

CARM FAQ's - Frequently Asked Questions and Answers 15


There are 14 airlines, national and international, which start operations as soon as Terminal 4 is launched: Aeromexico, Air Europa, Air France, Air Transat, Cóndor, Frontier Airlines, Interjet, Lufthansa, Southwest Airlines, Sun Country Airlines, Thomas Cook, Tomas Cook Scandinavia, Virgin Atlantic, and West Jet.

Terminal 4 has the following services:

Information desks.
Flight Information Display.
ATMs
Public telephone services.
Luggage Protection Services.(secure wrap)
Areas for food and beverage services.
Retail stores.
Duty Free Shops
Car rental agencies.
Parking.
Ground transportation

 

 

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